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Overview
Effective: June 7, 2025
Thanks so much for supporting MKT Trailside Bakery! We’re a small business baking perishable trail treats that are made fresh, packed with care, and built to fuel your adventure. Because of the nature of what we make, here’s what you need to know about returns and refunds:
🚫 All Sales Are Final (Here’s Why)
All of our energy bars and snacks are perishable food items, so we can’t accept returns or exchanges. This helps us protect the health and safety of every customer by ensuring no product is ever resold or reused.
📦 Something Wrong With Your Order?
If your order arrives damaged, missing items, or not what you ordered, reach out within 48 hours of delivery and we’ll do our best to make it right.
Just email info@mkttrailsidebakery.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and shipping box (if applicable)
Once we receive your info, we’ll review it and offer a replacement, refund, or store credit if eligible.
📸 Photos help us prevent fraud and improve our packaging process—thanks for understanding!
📮 Shipping Delays & Lost Packages
Once your order leaves our bakery, it’s in the hands of the carrier. While we can’t control delivery delays or reroutes, we’ll absolutely help track down lost packages or provide guidance for filing a claim if needed.
🏠 Double-Check Your Shipping Address!
Please make sure your shipping info is correct before checking out—we can’t refund or reship orders that were delivered to the wrong address due to a typo or incomplete information.
🔐 Fraud Prevention Notice
To protect our small team and keep prices fair:
- We may decline refund or replacement requests that appear fraudulent or excessive
- We reserve the right to block future orders from accounts or addresses that repeatedly file claims
❓Need Help?
We’re here to support your adventure—if something isn’t right, just ask.
Thanks again for being part of our trail-loving community! Your trust means everything.